|INFORMATION ABOUT YOUR CONNECTION|
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|INFORMATION ABOUT REAL MEDIA FOR OUR VISITORS|
All media on REELRADIO is streamed via a REAL MEDIA server. Audio and Video on this site is not for download; it is streamed to your computer in real-time. Our current Real Server is Helix Version 13 and capable of Surestream audio and video. G2 Surestream provides a media stream optimized to your connection speed.
Real Player is required to play all the exhibits on this site. For the first couple of years we were online, Real Audio was the only streaming format and for many reasons, we believe it is still the best streaming format for us.
Repository media files require a RealPlayer from Real Networks. REELRADIO is not affiliated with Real Networks. Any version from RealPlayer 8 and up should work fine with this site. The BASIC player version is FREE, though you may have to look carefully to find it. The FREE player is sufficient for this site. We cannot and do not support any other player with this site.
You will also need a minimum connection speed of at least 28.8 kbps. Audio fidelity will be limited on low-bandwidth dial-up connections (like AOL, where typical connections are as low as 11Kbps.) REELRADIO has a few video files online. You will need a "broadband" connection (DSL, Cable, etc.) to properly view video from this site.
|Top Technical Issues|
|Not Working With Internet Explorer Browser|
(May 25, 2011) A problem was identified with Real Player version 14. It prevented the player from connecting when used with Internet Explorer. MOZILLA FIREFOX did not have this problem.
The bug in Real Player v.14 was corrected during the regular update procedure the week of June 1, 2011. If you are still experiencing this problem, you must update your Player.
|How do know if I am logged in?|
|You can see if you are logged in at https://www.reelradio.com/main.php. If you ARE logged in, you will see a customized WELCOME message on the left side of the screen. If you have tried to log in but do not see the WELCOME message, your browser may not be accepting our cookies.|
|How do I accept your cookies?|
|READ THESE INSTRUCTIONS to help you configure your browser to accept cookies from REELRADIO.|
|Do I need to configure my Firewall to accept streams from your server?|
|Particularly on Local Area Networks, you may need to configure your firewall or player to connect to the REELRADIO server. Real Networks offers RealOne Firewall Support.|
|Real Player Stops or Times-Out Before End of Exhibit on DSL Connection|
Real Networks offers this help page for MacIntosh users; it has also proven an effective fix for a number of PC users on ATT DSL. The link provides very simple instructions to re-configure your Real Player for HTTP transport, only.
On Windows machines, the settings are available on Real Player from the Player toolbar, under "<</Tools/Preferences".
|Can't Connect to our Media Server?|
Regarding Multiple Connections from A Single Address and "ripping" our exhibits.
REELRADIO was not created as a download service. Major brick-and-mortar museums do not allow you to take the exhibits home, either. There is no reason to make multiple connections to our media server, other than for the purpose of copying our content. We stream for listeners, not downloaders. Transferring multiple exhibits in less time than it takes to listen to them is a violation of our terms of service.
If you are on a Local Area Network and require multiple connections for multiple computers, please have your System Administrator contact the curator. Otherwise, the use of multi-threaded "download accelerators" and deliberate attempts to circumvent our system software and create multiple connections to a single file or multiple files, or obvious ripping of site exhibits in less time than is required to listen to them may result in your IP address being permanently blocked.
Web TV users: You may have any one of a number of problems, we don't expect this site to work with WebTV, and if it does, it's pretty amazing. We do not support WebTV. If you enjoy REELRADIO, you should be aware that WebTV is no longer updating their system, and REELRADIO may leave you behind.
Further, if your Internet provider has a slow, limited bandwidth connection, you may not be able to listen to Real Audio without interruptions. It doesn't take much bandwidth to provide a seemingly fast connection for the Web, but it does require a pretty good connection, with some available overhead, for Real Audio to work properly. Therefore, if you buy your Internet service from kids running PC's in a garage, you're likely to be disappointed.
Finally, please be aware that streaming audio requires maintaining a fairly constant connection between our server and your player, and all the routers, servers, wires and whatever between here and there. Performance of the files on this site is dependent on current Internet throughput, and that changes all the time. If you are simply unable to get satisfactory and continuous Real Audio performance, I recommend that you read this excellent explanation by the late William Pfeiffer, former moderator of the rec.radio.broadcasting USENET newsgroup.
Some of our visitors have reported less than perfect connections when the Internet is typically very busy, but excellent connections in "off-hours". (Other visitors report great connections, all the time!) If you have trouble getting a good connection, please try again at another time.
If you have problems with your player, Real Networks has a lot of help information online.
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