REELRADIO SUBSCRIPTION NEWS AND FREQUENTLY ASKED QUESTIONS
- For those who want to confirm they can stream media from this site before subscribing, or if you would like to know more about the content and quality of our exhibits, we invite you to sample The REELRADIO Tenth Birthday Special. This exhibit does not require a subscription. It runs about 65 minutes, in Stereo, and sounds best on broadband connections.

Q I haven't visited this site in a long time, but I remember when it was FREE. Why is it no longer free? Why is a subscription required?

A REELRADIO was NEVER "FREE". "Someone Else" paid for the site for the first ten years. When the costs to operate the site exceeded voluntary contributions in 2006, the REELRADIO Board of Directors determined a subscription fee was necessary to keep the site operating and updated. REELRADIO pays annual fees as a non-profit organization to the appropriate music licensing agencies. There are costs to manage the site and organization, lease server space and bandwidth, solicit support and attract new contributors.

Q I can't hear your exhibits. What is wrong?
A Could be several things. Do you have RealPlayer installed? Please read our tech help page. Also, try our three tests for cookies, IP and Test Tone on this page. When you have researched the possible problems, please write the webmaster.

Q My subscription will expire soon. How do I renew my subscription?
A Please wait until you are prompted by the Log-In software for renewal. This should generally happen beginning about 30 days before your subscription expires. If you have an active subscription and make a contribution to REELRADIO before you are prompted for renewal, your contribution may not be recognized as a renewal payment.

Q I paid, but my username doesn't work. What is my username?
A Use the Password Reset Page; in addition to sending you a new temporary password, it will also send your username to your primary email address. Really lost? write the webmaster. Include your registration email address, and the First and Last name registered with your account.

Q I would like to change my username. How can I do that?
A The webmaster can change your username. Please write the webmaster with your request.

Q How do I log in?
A You can log in at Subscriber Central (https://www.reelradio.com/main.php), where you can check the status of your account, change your account preferences or password. Otherwise, you will be prompted when your username and password is required to access site features. There is also a LOGIN link in the upper left corner of the REELRADIO Top Page.

Q I am already logged in, but I can't play an exhibit, it just tells me I'm logged in.
A Your subscriber access is controlled by cookies. Your browser must accept cookies from "www.reelradio.com". You must also access site services only from that domain. For example, even if you are logged in, you will not be able to play exhibits from "www.airchecks.com".

Q I sent you money, but I can't log in.
A You must create an account for yourself. We have no way to identify you even if you sent a check or made an online contribution without registering.

Q I created an account. When will it be activated?
A If you made an online payment or if you believe you were entitled to a complimentary subscription, and it's been over 24 hours and your account has not been activated, you should write. Likewise, if you made a payment by mail and believe it should have been received by now, please write.

Q What is my password? I don't remember it.
A If you have forgotten your password, you can fix it here, as long as we have a valid e-email address for you. If your email address has changed since you registered, write the webmaster.

Q I donated more than the minimum. Can I have more than one account?
A You may contribute any amount ($20 or more) for a subscription, but you may use only one account. Your contribution may be tax-deductible — please consult your tax advisor. You can open an additional "Gift" account for a friend, subject to verified payment, but the real names and primary e-mail addresses on any gift accounts paid for by you must all be different. Please do not contribute to renew your subscription unless you are prompted to make a renewal payment.

Q I donated more than the required minimum. Can I have a longer subscription term?
A Sorry, subscriptions are only available in one-year terms. Your gift may be tax-deductible. Please do not contribute to renew your subscription unless you are prompted to make a renewal payment.

Q Is my subscription donation tax-deductible?
A The IRS has ruled that a $20 minimum donation is tax-deductible and considered "insubstantial". Whether you can deduct your contribution to REELRADIO depends on your personal tax situation.

Q How can I get a receipt for my contribution for tax purposes?
A The IRS requires a receipt ONLY if your gift exceeds $250. A receipt is not required for gifts of $250 or less. You must request this receipt from REELRADIO during the tax year you contributed. The amount of your gift(s) over the required minimum may be tax-deductible.

Q Can I still make regular donations to REELRADIO, Inc.?
A Yes, and thank you. REELRADIO is still a 501(c)(3) organization. We've just changed the way we solicit support. You can find our address below, and a secure online payment page here. After your first minimum contribution, additional gifts are tax-deductible. You can contribute LESS than the required minimum, and it may be tax-deductible, but it will not activate access.

Q Where can I send a check or money order?
A Here's our address:

REELRADIO, Inc.
Box 340893
Sacramento, CA. 95834-0893

Q I must write someone about my problem. Who do I write?
A Please write webmaster@reelradio.com.

COPYRIGHT 2006-2014 REELRADIO, INC.